Warranty
At HK Trailer Parts, we stand behind the quality and durability of our products. Our warranty policy is designed to ensure your satisfaction and provide peace of mind with every purchase.
Warranty Coverage
We offer a comprehensive warranty on all our truck parts to protect you against manufacturing defects and ensure reliable performance. Our warranty coverage includes:
- Parts Warranty: Coverage for defects in materials and workmanship for a period of 12 months from the date of purchase.
- Replacement Warranty: Free replacement of any part that fails under normal use within the warranty period.
- Labor Warranty: Reimbursement for labor costs associated with the replacement of defective parts, subject to prior approval.
Exclusions
Our warranty does not cover the following conditions:
- Improper Installation: Failures or damage resulting from improper installation or use.
- Normal Wear and Tear: Parts that fail due to normal wear and tear or lack of proper maintenance.
- Unauthorized Modifications: Damage caused by modifications or repairs not performed by an authorized service provider.
- Accidental Damage: Damage resulting from accidents, misuse, or neglect.
How to Claim Your Warranty
To make a warranty claim, please follow these steps:
- Contact our customer service team at +1 (647) 282-6031 or email us at info@hktrailerparts.com to report the issue.
- Provide proof of purchase, a detailed description of the problem, and any relevant photos or documentation.
- Our team will review your claim and, if approved, will provide instructions for returning the defective part or receiving a replacement.
For more information about our warranty policy, please do not hesitate to contact us. Your satisfaction is our priority, and we are here to assist you with any concerns or questions you may have.